Refund policy

RETURN & REFUND POLICY 

Interactive Lighting Supply offers a 30-day return window for items that are unused, unopened, and in their original packaging. Please review your order carefully before purchasing.

Eligibility for Returns

To qualify for a return:

• Products must be unused, unopened, and in original packaging
• Returns must be initiated within 30 days of delivery
• Items must include all original accessories, hardware, and packaging
• A Return Merchandise Authorization (RMA) is required before sending anything back
• Non-returnable items include: 
  • Special-order and custom products
  • Clearance items
  • Opened electrical components
  • Cut-to-length or modified items

How to Initiate a Return

Please contact customer service to request an RMA before shipping any items back. Phone: 877-337-4324 (Mon–Fri, 7:00 AM–4:30 PM ET)

Email: info@ils-mi.com

When requesting an RMA, include your order number, photos (if damaged), and the item(s) you wish to return.

After receiving your RMA number:

1. Package the unused, unopened product(s) in the original packaging
   
2. Include the following inside the box:
   • Name
   • Address
   • Email
   • Phone number
3. Clearly write the RMA number on the outside of the shipping box
4. Ship returns to:
   Interactive Lighting Supply
   Attn: Returns, RMA #
   25153 Dequindre Rd, Madison Heights, MI 48071 

Refunds

Refunds are issued to the original payment method for the product price and applicable tax once the return is received and inspected.

• Refunds are typically processed within 5–7 business days
• Original shipping fees are refunded only if the return is due to our error
• Restocking fees may apply for non-defective returns
• Returns that arrive damaged, opened, or missing components may be declined

Return Shipping Costs

Interactive Lighting Supply covers return shipping only when:

• We shipped the wrong item
• An item arrived damaged
• An item is defective

For all other returns, customers are responsible for return shipping costs.

Order Changes & Cancellations

To cancel or modify an order, contact customer service via phone or email.

• Orders cannot be canceled once they have been packaged or shipped
• If the order has shipped, it may qualify as a standard return under the 30-day policy

Helpful Tips

• Keep your shipping receipt and tracking number
• Use a trackable shipping method to ensure safe delivery
• Include all original packaging and accessories to avoid delays
• Do not write on original product packaging — use the outer shipping carton